How To Buy

Call us on 020 8529 4406 9.30 -5.30 and we will take your order quickly and easily 

Payment can be made online by credit or debit card via the PayPal portal (if you do not have a PayPal account please just click pay as a guest and pay as normal with any of your preferred cards.

By PayPal; Easy To Follow and You don't need a PayPal account to use it

PAYPAL

We use the industry-leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keeps your information safe. We will never actually see your bank details or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons that PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction.

For more information visit. www.paypal.co.uk

Payment On Confirmation; Just select Payment on Confirmation and we will call to take your payment on receipt of your order.

Is Paying Online Safe?;  We use a secure payment algorithm on our website and use secure PDQ machines in our physical galleries to guarantee the safety of your transactions. We do not retain personal card details.

By e-mail; [email protected] 

Arthouse Gallery Accept Major Credit Cards: If you can't call us then use our online payment method it's quick and very simple and can be done in just a few steps 

We ship near enough worldwide

We ship framed art using Art Shield ( this is not glass) to protect the art and it is nonbreakable Normally about 5-7 days)

Call us between 9.30-5.30pm

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The phones are manned during our opening hours from Monday to Saturday from 10.00 to 17.30 UK time. Outside these hours please leave a message with your contact number and we will call you back as soon as possible.

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Online Ordering

All of the items on this site can be purchased using our secure online ordering system.  Click on the Add To Basket button to put the item in your shopping cart, you can then carry on shopping or go directly to the shopping cart.

You can also send us an order and pay on confirmation of order proceed to the Checkout where you will be asked for name, address, details, etc.

We then call you and take your card details, and advise on delivery

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SPAM FILTERS - please note we ALWAYS reply to ALL e-mails within a couple of days at the most - if you do not get a reply it is because we have not received your email, or you have not received our reply - this is usually due to incorrect spam filtering. Please call us in this event.
Note: You can check the availability of an item by email and also reserve it if you wish but please do not send credit card details by e-mail; call us with these or alternatively use our secure online ordering facility.

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Insured Post and Packaging

Everything sent by Arthouse Gallery is Insured, we also let you know which day to expect your delivery from us

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 Accepting Delivery of Parcels

Your delivery is insured. However for the insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet then make a note of this against your signature so it is put on record with the delivery company.

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Returns

If you are not happy with your purchase you must let us know within 5 days of receipt of your order. We do not accept returns of originals limited edition Artist proofs If artwork arrives damaged, please contact us within 5 days of receipt and we will work with you to get a suitable replacement. (After 7 days we hold no responsibility for any returns)

Returns must be packaged in the box that it came in and all of the packaging supplied with the box and returned to us at your own cost.

we will then check the piece for any damage and if all is ok then we will issue either a credit note a replacement or a refund.

Refunds will be processed within 30 days from point of return less a 10% administration charge

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We hope that this is helpful advice but if there is anything that you are not sure about

Then please call us and one of our team will help.