Returns & Refunds


If you change your mind and want to cancel your order you must let us know either by e-mail or telephone within 4 days of placing your order so we can process your refund, this can take up to 14 working days for the monies to land in your account, once we have processed your refund we will advise by e-mail.

Please note that this excludes artwork that has been customized by framing or any modifications to it. You can return any purchase within seven days of receipt. Please use the original packaging. You must take reasonable care of the items and must not use them We’ll arrange a collection at any time to suit you from Mondays to Fridays. You’ll be refunded in full when the piece arrives back with us, The item must be in its original condition, unopened and undamaged (with any seals and shrink-wrap intact), Goods that cannot be resold as new will be rejected for refund. After 7 days we reserve the right to refuse unwanted goods, or at our discretion,  


Everything sold by Arthouse Gallery has been carefully checked. Sometimes, however, items are damaged, defective, or are unacceptable in some other way and we will make every effort to rectify that situation. This does not affect your statutory rights in any way When you order from our website store, you can rest assured that we will ensure that you are fully satisfied with your purchase.

(35) When you receive your goods, please take time to inspect your goods immediately, as claims with regards to damaged items cannot be made after the courier has left the delivery address: unless signed “Damaged on Delivery”. Any damage must be notified to Arthouse Gallery as soon as possible after receipt of your order. Arthouse Gallery will then arrange for collection and replacement if one can be obtained. If this is not possible, you have the option of choosing an alternative piece.

(36) Goods that are unacceptable for any other reason may be returned to us but you must contact us first for authorization within 7 Days of receipt. If you do not let us know within that time scale then Arthouse Gallery Accept no responsibility for any refunds

Goods returned which are not defective or faulty will be subject to a 10% re-stocking charge is deducted from the refund to cover the loss of packaging materials, and the time taken to re-stock. I hope you agree that this is fair.

All returned goods by you, the purchaser, will be liable for courier, postage, and insurance for goods paid for by you the purchaser returned to Arthouse Gallery.

(37) Returning your item to us, please contact us for the appropriate returns delivery address and procedure. You are responsible for returning the goods to us. You must take reasonable care of the goods. We ask that items are wrapped securely & safely for transit, in the original packaging. We advise that all returned items are sent by courier, recorded, and insured post, as we are not responsible for un-received goods, nor are we responsible for claiming damages from a courier if goods are damaged in transit on their way back to us. You should always contact us if you are unsure of the returns process. Returns must be accompanied by a copy of the invoice so we can process it. We will notify you via e-mail when we have processed your return & refund and this can take up to 3 weeks..